Providing a single view of citizens in Tower Hamlets
May 2015 | News
Sentinel has been selected to develop a single index of all citizens receiving services from the London Borough of Tower Hamlets.
Based on Sentinel's Data Platform the solution will address key information challenges by providing
- A new citizen directory for all customer contact staff
- An interactive and cross-functional business intelligence reporting tool (dashboards)
- Predictive modelling tool to forecast demand for services
Following extensive data matching trials during the tender process, Sentinel’s Data Hub technology was selected by Tower Hamlets to deliver these requirements as our ability to integrate information from across multiple service delivery systems was unrivalled.
Sentinel Director and Chief Technical Officer, Lee Coupland, explained that these data trials were particularly challenging with a requirement to take raw data from 13 different sources and produce single views of as many people as we could match over a two-week period.
“At the end of the trial we had managed to establish over 7,000 more matches than any other system, and this will only increase as Tower Hamlets begin to manage and configure new rules in the full solution that we provide," Lee added.
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