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Solution enables Birmingham City Council to support thousands of families

Sentinel's Troubled Families solution is enabling Birmingham Council to identify and support thousands of families across the city.

Used successfully during Phase 1 of the Troubled Families programme, Sentinel's Data Hub solution has been extended to meet the Ministry of Housing, Communities & Local Government's objectives for Phase 2.

The Data Hub integrates extremely large volumes of data -  amounting to millions of separate records - from more than 80 sources.

Data comes from core systems across the council, as well as external partners such as the Department of Work & Pensions (DWP) and the police.

As Birmingham also uses the Sentinel Early Years Funding solution (EEE), the TF team also has immediate access to funded pre-school children’s data.

Sentinel Partners director, Graham McCusker, said: "The extended scope of the programme has led to a large increase in the volume of data being collected and processed.

"Birmingham’s target for Phase 2 is more than14,000 families and for every one family accepted onto the programme, several other families need to be considered. Without the help of the integrated data that is automatically provided by the Data Hub, the processing of this volume of data would not have been possible."

New and enhanced eligibility rules were set up in the system to cater for the greater scope of data and to accommodate the city council's own priorities.

As a result, the Birmingham TF Team is able to confirm the eligibility of families for the programme much more easily, and capability to ensure accurate payment by results returns are made for outcomes in the families has increased significantly.

"With the core Data Hub in place, the local authority is now working with Sentinel to share this data across other council teams. Once this rollout is complete, the sharing will be extended to include partner agencies and external professionals," added Graham.

"With the sensitivity of the information involved, every care is being taken to accommodate shielded record controls and very strict access rights. Information is only shared on a very controlled, need-to-know basis."

 

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